Direct line / Martin Croft
Tangled Wire Digital is my sole-trader business. I’m Martin, and clients deal directly with me — the same person who listens to the problem, explains the options and does the work.
01 Direct relationship
02 Technical experience
03 Deliberately small
04 No account-manager layer
Working relationship / one line
The person you speak to is the person doing the work.
Scale / intentional
Why is Tangled Wire Digital intentionally small?
Tangled Wire Digital is deliberately small. You deal directly with me from the first conversation through to the technical work, so there is no account-manager layer and no need to keep repeating the same context.
That means clearer communication, continuity and practical help from someone who understands both the website and why it matters to the business.
Experience / connected systems
What experience do you bring?
I have roughly 20 years of technical experience across websites, hosting, technical support and web development. That breadth helps when a website problem crosses the usual boundaries — for example, when the visible fault involves WordPress, hosting, an integration and the way a business actually uses the site.
The core offer stays focused on building, fixing and looking after WordPress websites, with the WordPress Launch Check as the flagship starting point for a site approaching launch. I also build small bespoke web tools when ordinary plugins are not the right answer.
Method / useful next step
What is it like to work together?
We begin with the real problem rather than a sales process. I ask enough questions to understand the website and the business around it, explain what matters in plain English and agree a sensible next step.
Sometimes that next step is a new site. Sometimes it is a focused repair, a better hosting arrangement or a small custom tool. The aim is to make the work understandable and useful, not to make it sound bigger than it is.
Direct contact / no hand-off
Talk directly with Martin
You do not need a polished brief. A few lines about the website, the problem and what you would like to improve are enough to begin.